Privacy policy

Privacy Policy

Last Updated: June 2026

At Maple & Birch ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit mapleandbirchco.com or make a purchase from our store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, subscribe to our emails, or contact us, we may collect certain information, including:

Personal Information

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely through third-party payment providers)

  • Order history

Device & Website Usage Information

We may automatically collect information such as:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on our website

  • Referring websites

This information helps us improve our website and customer experience.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order updates and shipping notifications

  • Improve our products and website

  • Respond to inquiries

  • Send promotional emails (only if you opt in)

  • Prevent fraud and unauthorized transactions

Email Marketing

If you choose to subscribe to our email list, we may send updates about new products, promotions, and special offers.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

Payment Information

We do not store or have direct access to your full payment information.

Payments are processed securely through trusted third-party payment providers, such as Shopify Payments, Shop Pay, PayPal, or other payment processors used by our store.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Remember customer preferences

  • Analyze website traffic

  • Support advertising and marketing efforts

You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted third-party service providers when necessary to operate our business, including:

  • Payment processors

  • Shipping carriers

  • Email marketing providers

  • Website analytics providers

  • Order fulfillment partners

These providers only receive the information necessary to perform their services.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure.

While we strive to use commercially acceptable methods of protection, no method of internet transmission or electronic storage is completely secure.

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Maple & Birch
Email: hello@mapleandbirchco.com
Website: mapleandbirchco.com

Thank you for trusting Maple & Birch.

Beauty, Rooted in Nature.